相信不少人都点过外卖，你是否曾质疑过外卖打包袋收费为什么要收，或者为什么这么贵呢？

　　I believe many people have ordered takeout before. Have you ever questioned why takeaway bags are charged or why they are so expensive?

　　采访一下身边的小伙伴，看看大家关于外卖打包袋收费是怎么想的～

　　Interview some friends around you and see what they think about the charging for takeaway bags

　　小A：因为你在外面吃饭打包也要给盒子的钱呀。

　　Xiao A: Because you have to pay for the box when packing for meals outside.

　　小B：可是线下我点奶茶咖啡都不用外卖打包袋收费，为什么点外卖就要给了？

　　Xiao B: But when I order milk tea and coffee offline, I don't have to pay for takeaway bags. Why do I have to pay for takeaway?

　　小C：你们不知道我之前点个早餐，3.8一个水煮蛋就算了，再加一碗粥一个饼，外卖打包袋收费也要4块钱，比水煮蛋还贵。

　　Little C: You don't know that I ordered a breakfast before, 3.8 a boiled egg would be enough, and a bowl of Congee and a cake would cost 4 yuan for the takeaway bag, which is more expensive than boiled eggs.

　　小D：就是就是，我平时上网冲浪也看过好多吐槽的帖子。有些外卖打包袋收费也太夸张了。我之前点烤串一个袋子装10串，他竟然按串收外卖打包袋收费！

　　D: That's right. I usually surf the Internet and read many roast posts. Some takeaway bags are also charged too much. I ordered skewers in one bag to pack 10 skewers before, but he actually charged for receiving takeout packages based on skewers!

　　类似这样的“包装刺客”可谓是屡见不鲜。有的平台要在付款界面，才能看到外卖打包袋收费多少钱，小小的一行字，一不留神可能就略过了，用再多的优惠券，可能也比不上外卖打包袋收费总共花的钱。

　　Similar 'packaged assassins' are not uncommon. Some platforms require the payment interface to see how much the takeaway packaging bag charges. A small line of text may be easily overlooked, and no matter how many coupons are used, it may not match the total cost of the takeaway packaging bag charge.

　　其实外卖打包袋收费并非不能收，而是不能“乱收”，关键就在于外卖打包袋收费的收取是否明确和合理，这样才不会侵害到我们消费者的合法权益。谈及外卖平台乱收外卖打包袋收费这件事，其中可能会涉及到哪些法律知识点呢？一起和小粉笔来看看吧～

　　In fact, the charging for takeaway packaging bags is not that they cannot be collected, but rather that they cannot be collected indiscriminately. The key is whether the charging for takeaway packaging bags is clear and reasonable, so as not to infringe on the legitimate rights and interests of us consumers. What legal knowledge points may be involved in the issue of charging for the unauthorized collection of takeaway packaging bags by food delivery platforms? Let's take a look with Little Chalk together

　　消费者享有公平交易的权利

　　Consumers have the right to fair trade

　　在我国，为了保护消费者的合法权益，有专门的法律，即《消费者权益保护法》。

　　In China, there is a specialized law called the Consumer Rights Protection Law to protect the legitimate rights and interests of consumers.

　　《消费者权益保护法》第十条规定：“消费者享有公平交易的权利。消费者在购买商品或者接受服务时，有权获得质量保障、价格合理、计量正确等公平交易条件，有权拒绝经营者的强制交易行为。”包装并不等同于食品本身，在打包食品时，商家付出了一定的原材料成本，让消费者来承担一定费用，并不违背交易逻辑。但关键在于，如果类似烧烤，按照串数收取外卖包装费，过度打包，又或者到达顾客手里的却只是1、2个外卖盒或袋子的；更有甚者，连罐装的饮料也要收取外卖打包袋收费的，那么此时显然违背公平原则，商家过多将成本转移到消费者身上，让消费者承担了更重的义务，侵害到了消费者的公平交易权。

　　Article 10 of the Consumer Rights and Interests Protection Law stipulates: "Consumers have the right to fair trade. When purchasing goods or receiving services, consumers have the right to obtain fair trade conditions such as quality assurance, reasonable prices, and correct measurement, and have the right to refuse the compulsory trading behavior of operators." Packaging is not equivalent to food itself. When packaging food, merchants pay a certain amount of raw material costs and let consumers bear certain expenses, which does not violate the transaction logic. But the key is that if it is similar to barbecue, the takeaway packaging fee is charged based on the number of skewers, excessive packaging, or only 1 or 2 takeaway boxes or bags arrive in the hands of customers; Moreover, even canned beverages are charged for takeaway bags, which clearly violates the principle of fairness. Businesses excessively transfer costs to consumers, imposing heavier obligations on them and infringing on their right to fair trade.

　　消费者的“知悉真情权”

　　Consumer's' right to know the truth '

　　《消费者权益保护法》第八条规定：“消费者享有知悉其购买、使用的商品或者接受的服务的真实情况的权利。消费者有权根据商品或者服务的不同情况，要求经营者提供商品的价格、产地、生产者、用途、性能、规格、等级、主要成份、生产日期、有效期限、检验合格证明、使用方法说明书、售后服务，或者服务的内容、规格、费用等有关情况。”作为商家，自然也有相应的提供信息的义务，《消费者权益保护法》第二十条规定：“经营者向消费者提供有关商品或者服务的质量、性能、用途、有效期限等信息，应当真实、全面，不得作虚假或者引人误解的宣传。经营者对消费者就其提供的商品或者服务的质量和使用方法等问题提出的询问，应当作出真实、明确的答复。经营者提供商品或者服务应当明码标价。”既然打包商品本身要收取外卖打包袋收费，那么商家自然也应当明确标明商品打包收费的具体情况。

　　Article 8 of the Consumer Rights and Interests Protection Law stipulates: "Consumers have the right to know the true situation of the goods or services they purchase or use. Consumers have the right to request operators to provide information on the price, place of origin, producer, purpose, performance, specifications, grade, main ingredients, production date, expiration date, inspection certificate, user manual, after-sales service, or related information about the content, specifications, fees, etc. of the goods or services according to the different situations of the goods or services." As a merchant, they naturally have the corresponding obligation to provide information. The Consumer Rights and Interests Protection Law Article 20 stipulates: "Business operators shall provide consumers with truthful and comprehensive information regarding the quality, performance, use, and expiration date of goods or services, and shall not engage in false or misleading advertising. Business operators shall provide truthful and clear answers to inquiries from consumers regarding the quality and usage methods of the goods or services they provide. Business operators shall clearly label the prices of the goods or services they provide." Since packaged goods themselves are charged for takeaway packaging bags, businesses should also clearly indicate the specific circumstances of the packaging fees.

　　然而现实中却是不少外卖商家在外卖打包袋收费的计算上并不公开透明，还有同一商家在不同外卖平台，外卖打包袋收费却不一样的情况出现。这实际上是侵害了消费者的“知悉真情权”。具体就外卖而言，作为消费者不光要知道商品的价格，商家既然收取了商品和外卖打包袋收费，那么关于外卖打包袋收费的计算，也应当告知消费者。比如何种商品需收取外卖打包袋收费，以及每一种商品外卖打包袋收费的价格如何计算。当出现了上述所说的按串收取外卖打包袋收费的情形，消费者也可以据此主张外卖打包袋收费的收取不合理，维护自身合法权益。

　　However, in reality, many food delivery merchants are not transparent in calculating the fees for takeaway bags, and there are also cases where the same merchant charges different fees for takeaway bags on different delivery platforms. This actually infringes upon consumers' right to know the truth. As for food delivery, as consumers, we not only need to know the price of the product, but also the calculation of the fee for the food delivery bag should be informed to consumers since the merchant has charged for the product and the food delivery bag. How to charge for takeaway packaging bags for different types of products, and how to calculate the price of takeaway packaging bags for each type of product. When the situation of charging for takeaway bags by string as mentioned above occurs, consumers can also claim that the charging for takeaway bags is unreasonable and protect their legitimate rights and interests.

　　作为消费者的我们，法律规定了我们可是有“自主选择权”的。在选择商品时，我们要擦亮眼睛，细心留意商家外卖打包袋收费的收取，面对不合理的收费，我们当然可以用自己的行动向商家说“不”，久而久之，商家自然也知道这种行为是不可取的，从而进行调整。

　　As consumers, the law stipulates that we have the right to make our own choices. When choosing products, we need to keep our eyes open and pay close attention to the fees charged by the merchant for takeaway bags. Faced with unreasonable charges, we can certainly say "no" to the merchant through our own actions. Over time, the merchant will naturally realize that this behavior is unacceptable and make adjustments accordingly.

　　随着舆论的发酵，不少消费者的声音还是进入了平台以及各地消费者保护委员会的耳朵里。在消保委的监督下，部分平台加强了对商家监管的力度，尝试去制定外卖打包袋收费的管理机制。当然，在商家收取外卖打包袋收费的背后，也是商家为了在和平台的利益争端下寻求出路。我们消费者并不排斥收取外卖打包袋收费这一行为，只是不希望成为平台和商家博弈下的受害者。

　　With the fermentation of public opinion, the voices of many consumers have still entered the ears of platforms and consumer protection committees in various regions. Under the supervision of the Consumer Protection Commission, some platforms have strengthened their supervision of merchants and attempted to establish a management mechanism for charging for takeaway packaging bags. Of course, behind the merchants charging for takeaway packaging bags, it is also the merchants seeking a way out in the interest dispute with the platform. We consumers do not reject the practice of charging for takeaway packaging bags, but we do not want to become victims of the game between platforms and merchants.

　　暂且不论他们的争执如何取得平衡，但从保护消费者的权益出发，不管是未来通过行业发布指引、还是通过立法等方式，希望能制定出更为合理细致的收取外卖打包袋收费的规则，明确外卖包装物品的名称、单价、打包方式、费用收取等关键内容。让商家收取时合理有据，消费者消费时一目了然，也更愿意为商品服务买单，商家与消费者双赢，结局皆大欢喜。

　　Regardless of how their disputes are balanced, from the perspective of protecting consumer rights, whether through industry guidelines or legislation in the future, we hope to establish more reasonable and detailed rules for charging for takeaway packaging bags, clarifying key content such as the name, unit price, packaging method, and fee collection of takeaway packaging items. Allowing merchants to charge reasonably and with evidence, making it clear to consumers when making purchases, and making them more willing to pay for goods and services, resulting in a win-win situation for both merchants and consumers, and a happy outcome.

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